Customer Experience Manager

4 days ago


Australia beBeeService Full time $100,000 - $120,000
Job Title: Service Delivery Manager

Our organization seeks a seasoned professional to manage the day-to-day operations of our customer service team.

Key Responsibilities:
  • Lead and develop a high-performing team of customer support specialists, ensuring exceptional service delivery standards.
  • Collaborate with stakeholders to design and optimize our customer service center, fostering an environment that is user-friendly and efficient.
  • Monitor workload, manage schedules, and ensure timely resolution of complex customer inquiries.
Requirements:
  • Minimum 3 years' experience in customer service, shared services, or support roles.
  • At least 1 year of supervisory or team lead experience.
  • Thorough knowledge of customer service processes and systems.
  • Excellent communication and interpersonal skills, with a passion for delivering outstanding customer experiences.
What We Offer:
  • Opportunities for career growth and professional development.
  • A collaborative and inclusive work environment.
  • Benefits package including health insurance discounts.


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