Customer Service Ambassador
2 days ago
About QStay
A leading private holiday accommodation company in Surfers Paradise and Broadbeach, managing over 100 apartments and villas.
We pride ourselves on delivering exceptional guest experiences and maintaining the highest standards of service.
Job SummaryA friendly, professional, and highly organised Casual Receptionist is required to join our dynamic team. The successful candidate will play a vital role in creating a welcoming atmosphere and ensuring the smooth operation of our office.
Key Responsibilities- Greet and welcome guests and clients with a warm and friendly demeanor.
- Answer and direct incoming phone calls and emails to the appropriate departments.
- Manage and coordinate front desk activities, including check-ins, check-outs, and guest inquiries.
- Maintain the cleanliness and organisation of the reception area.
- Assist with administrative tasks.
- Handle guest complaints and concerns professionally and efficiently.
- Communicate with the Maintenance and Housekeeping departments.
The ideal candidate will have:
- Previous experience as a receptionist, front office representative, or similar role.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Strong computer skills.
- Ability to work independently and as part of a team.
- Availability to work weekends.
- High level of professionalism and a positive attitude.
- Knowledge of the hospitality/accommodation industry is a plus.
- Supportive and hands-on management team.
- Free onsite parking.
- Opportunities for career growth and development.
- A vibrant and engaging work environment in the heart of Surfers Paradise.
$50,000 - $60,000 per annum, based on experience.
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