Recreation Operations Manager

3 days ago


Gold Coast, Queensland, Australia Hyatt Regency Aruba Resort, Spa and Casino Full time
Job Summary

The Recreation Operations Manager is responsible for overseeing the daily operations of the recreation department at Hyatt Regency Aruba Resort, Spa and Casino.

About Us

We are a global hospitality company that values diversity, equity, and inclusion. Our teams are made up of individuals from various cultures, ethnicities, genders, ages, abilities, and identities. We strive to reflect the world we care about with teams that achieve and grow together.

Responsibilities
  • Manage Team Members: Ensure high motivation and provision of high-quality service among team members.
  • Assign Tasks: Delegate tasks to the management team effectively.
  • Staff Management: Recruit, manage, train, and develop staff members.
  • Reporting: Send out monthly reports on revenue and inventory.
  • Meetings: Attend various meetings, including Sales, Rooms, We Care, and I-Palapa.
  • Pool and Beach Maintenance: Inspect the recreation pool and beach areas regularly to ensure cleanliness and organization.
  • Coaching and Motivation: Coach, guide, and motivate team members.
  • Cleaning and Maintenance: Assist team members in cleaning and maintaining areas when needed.
  • Sanitation Standards: Ensure all department sanitation standards and protocols are followed correctly.
  • Guest Issues: Resolve all guest issues promptly.
  • Payroll Management: Edit and close department payroll.
  • I-Palapa Management: Manage I-Palapa activities.
  • Team Communication: Update team members on need-to-know information during pre-shifts.
  • Administrative Duties: Handle other administrative duties as required.
Requirements
  • Language Skills: Refined verbal and written communication skills in English and Spanish.
  • Organizational Skills: Strong organizational and time management skills.
  • Decision-Making Skills: Excellent decision-making and problem-solving skills.
  • Guest Service Skills: Excellent guest service skills.
  • Computer Skills: Proficient computer skills.
  • Attention to Detail: High attention to detail.
  • Team Player: Ability to work effectively in a team environment.
  • Result-Oriented: Task-driven and result-oriented individual.
  • Motivation and Inspiration: Ability to motivate and inspire team members.
  • Pressure Tolerance: Ability to work under pressure.
  • Escalated Complaints: Ability to follow up and resolve escalated complaints.
  • Outdoor Work: Able to work outdoors for long periods and be hands-on.
  • Flexible Shifts: Willingness to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
  • CPR/First Aid/Lifeguard Certification: Preferred certification in CPR, First Aid, or Lifeguard.

The estimated annual salary for this position is $60,000 - $80,000 depending on location and experience.



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