Security Operations Specialist

3 days ago


Gold Coast, Queensland, Australia Wilson Full time
About Wilson Security

Wilson Security is a leading provider of security services across Australia and New Zealand. Our company boasts a highly experienced management team, industry-leading expertise, and a strong local and national structure.

Estimated Salary: $25-$35 per hour

The role is part-time, offering 20 hours per week with opportunities for weekday and weekend shifts. A valid QLD Security License, including Monitoring Subclass, and Crowd Control endorsement are required. Previous experience in Corporate Real Estate Contracts is highly desirable.

About the Role

This position plays a crucial role in enhancing response and support capabilities for our existing teams and clients. The successful candidate will be supported by our Operations Team and Duty Managers. They will have the opportunity to work in response roles, handling events such as protests and emergency management, with training across multiple locations and a variety of positions.

Responsibilities
  • Providing exceptional customer service solutions to visitors, contractors, and clients
  • Performing gatehouse duties and proactively monitoring CCTV and Access Control Systems
  • Conducting building patrols to actively report and mitigate security and safety risks
  • Identifying and reporting hazards and building faults for rectification
  • Providing support to tenants and facilities, managing contractors and deliveries through dock management
  • Responding to emergency situations and performing contractor management duties
  • Ad-hoc duties as required
Requirements
  • Strong customer service skills and a proactive problem-solving mindset
  • Able to work well in a team or autonomously, and willing to support and step up into other roles as required
  • Ability to work in a rotational roster (Nights/Days/Weekends)
  • Australian Citizen or hold Unlimited Work Rights
  • Previous experience in Corporate Real Estate Contracts (highly desirable)
  • Demonstrated ability to prepare and write reports, and use Computers and Security-related systems (Access Control, CCTV, Microsoft Programs)
  • Availability to and physical fitness to walk and stand for long periods
  • Valid QLD Security License (including Monitoring Subclass) and Crowd Control endorsement
  • Current First Aid & CPR Certificate
Benefits

We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building.



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