Patient Financial Liaison Officer
2 weeks ago
About the Role
Mater Misericordiae Ltd is seeking an experienced Financial Liaison Specialist to join our Inpatient Finance Team at our campus.
The position is a permanent full-time role, Monday to Friday, with hours ranging from 7am to 6pm on a rotating roster.
This is an excellent opportunity to bring your knowledge and expertise into a high-functioning, multi-skilled team.
Key Responsibilities
- Undertake health fund eligibility checks for all private patients wishing to utilize private health insurance for their inpatient admission at Mater Private Hospital.
- Prepare cost estimates for private patients admitting to Mater Private Hospital to ensure patients are aware of any out-of-pocket expenses.
- Ensure appropriate informed financial consent paperwork is prepared for each private patient admission.
- Liaise with patients, internal departments, and medical consultants in relation to a patient's level of coverage.
- Deliver exceptional customer service to internal and external clients.
- Answer and respond to telephone enquiries from patients and medical officers.
- Discuss financial implications with patients and family members, explaining their options.
- Manage patient billing and health fund claims.
About You
To be successful, you will require:
- Previous medical billing and health fund experience.
- Mid-level technology and computer skills, with the ability to learn new software.
- Demonstrable knowledge of health funds legislation and guidelines.
- Previous experience working in a health-related environment.
Why Work with Us
As a member of our team, you will have the opportunity to work for a leading healthcare organization, delivering compassionate care to our patients and community. You will be part of a workplace that offers a range of benefits, including:
- Salary packaging arrangements to increase take-home pay.
- Access to meal and entertainment expenses.
- Access to leading education and training programs.
- Access to our Employee Assistance Program and on-site pastoral care teams.
- Discounts to local and national businesses and venues.
- Access to on-site parking and discounted food and beverage options.
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