Customer Support Professional

3 days ago

North Sydney Council, Australia beBeeCustomer Full time $55,000 - $90,000
Customer Service Associate

We are seeking a highly skilled and results-driven Customer Service Associate to join our dynamic team. As a key member of our sales support function, you will play a vital role in providing exceptional customer experiences through effective communication, problem-solving, and conflict resolution.

About the Role

This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering outstanding service. You will be responsible for handling customer inquiries, resolving issues, and building strong relationships with our clients and internal stakeholders.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, or other channels
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain in-depth knowledge of our products and services to provide accurate information and recommendations to customers
Requirements
  • Excellent verbal and written communication skills
  • Ability to work in a team environment and build strong relationships with colleagues and clients
  • Strong problem-solving and conflict resolution skills
  • Proven ability to multitask and prioritize tasks effectively
Why Choose Us

At our organization, we value our employees' contributions and offer a dynamic and supportive work environment. Our team members enjoy opportunities for growth and development, competitive compensation packages, and a collaborative culture that promotes work-life balance.

What We Offer
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Generous paid time off and holidays
  • Ongoing training and development opportunities

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