Customer Support Associate

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Trusted Talent Advisor ANZ @ SC Johnson | Strategic Influence

Joining the team at SC Johnson Professional ANZ makes you part of a company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

As our Customer Support and Development Associate, you'll support and foster relationships with our end users and Distributor partners within B2B Industrial, Institutional and Healthcare segments

You'll be a vital member of a lean team, delivering exceptional service, business partnering and support to not only our customers, but our internal team also.

What makes this role great:

• No call center environment
• Would suit someone starting or returning to the workforce, that has a go-getter attitude
• Genuine career prospects and opportunities for cross training, development and internal growth (e.g. data analysis, marketing, sales, business support, field sales)
• Open to considering flex start/finish times

About the role:

• Inbound and outbound calls with our distributor partners regarding offers, promos and sales support
• Leverage cross sell opportunities and make inside sales calls
• Run customer satisfaction surveys and engagement reports
• Assist the marketing and sales teams with ad-hoc duties at times

What you'll bring:

• Pleasant and engaging manner
• Be reliable with a can do, proactive attitude
• Strong and clear communication skills
• Desire to learn and grow within the business
• Comfortability working across several computer systems
• Knowledge if CRM (Salesforce) or similar CRM
• Ability to multitask and think laterally, toward future business growth
• Be fun, creative and open to learning within a supportive company
• Candidates must be Covid-19 vaccinated

You'll Get in Return:

SC Johnson Professional is committed to providing a safe, inclusive and respectful environment for all its employees. Along with a competitive base salary, here are just some of the benefits you receive when joining the SC Johnson Family -

• Beautiful office in Lane Cove, NSW
• Full kitchen facilities with breakfast items
• Onsite gym, relaxation room and tennis courts
• Loads of plentiful free parking
• Discounted products
• Wellbeing benefits such as volunteering leave, maternity leave, additional superannuation, social committee and staff/family events
• Be a member of a company championing a better world through sustainability and environmental protection measures

Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Come join us and make an impact through iconic global brands. GO FURTHER WITH OUR FAMILY

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability – that enables all to bring their full contributions to the organization.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service and Sales
• IndustriesChemical Manufacturing and Wholesale Chemical and Allied Products

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