Customer Support Specialist

5 days ago

North Sydney Council, Australia beBeeCustomerSupport Full time $85,000 - $110,000

Job Overview

The Business Contact Centre Representative plays a pivotal role in providing exceptional customer support across various channels, ensuring timely resolutions to queries and issues. Their key responsibilities include delivering outstanding service via phone and email, responding to client inquiries in a prompt manner, and handling complaints with professionalism.

Key Responsibilities:

  • Provide seamless customer experience by assisting with product and service-related inquiries.
  • Respond to client queries in a timely fashion, meeting KPIs and maintaining high-quality customer service standards.
  • Effectively handle complaints and resolve issues in a highly professional manner.
  • Collaborate with other teams to escalate and resolve complex issues, ensuring seamless customer support.
  • Maintain strict confidentiality when handling sensitive customer data, adhering to established privacy guidelines.

Requirements:

  • Demonstrated strong communication skills, both written and verbal.
  • Able to display tact, diplomacy, and confidentiality in all interactions.
  • Proficient in using various tools, systems, and applications for administrative tasks.
  • Prior experience in administrative processing within a complex corporate environment is highly desirable.
  • Excellent time management skills, working efficiently to meet deadlines with minimal supervision.
  • Exceptional listening and problem-solving skills, with an eye for detail.
  • A team player with a positive attitude towards change and flexibility.
  • Ability to work under pressure and take initiative to tackle new challenges.

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