Outbound Operations Manager

1 week ago

Tarneit, Victoria, Australia Pet Circle Full time
About the Role

Pet Circle is a leading e-commerce retailer in the $15 billion pet industry, and we're seeking a highly skilled Outbound Supervisor to join our team. As a key member of our operations team, you will play a crucial role in ensuring the efficient and safe movement of products from our warehouse to our customers.

Key Responsibilities
  • Maintain a safe working environment by identifying and mitigating workplace hazards, ensuring compliance with WHS policies and procedures.
  • Provide exceptional customer experience by ensuring timely service and delivery, enhancing customer satisfaction and loyalty.
  • Oversee the picking, packing, dispatch, and staging teams, ensuring they meet daily KPIs and operate efficiently.
  • Induct and ensure all staff are compliant with WHS and company policies, as well as legislative requirements.
  • Log and resolve MHE issues with vendors, ensuring timely repairs to avoid downtime.
  • Drive team performance, providing ongoing training and coaching to promote a positive culture and safety-first mindset.
  • Identify and mitigate risks, promoting a safety-first culture with a clean work environment.
  • Ensure staff follow procedures, process start-of-day and end-of-day operations, and maintain accurate reporting.
  • Maintain Pet Circle WHS standards and Chain of Responsibility (CoR), collaborating with the QA team for quality monitoring.
  • Optimize the effectiveness of inbound operations by ensuring the outbound function achieves service and quality elements.
  • Send linehaul estimates and vehicle requirements to linehaul providers, ensuring efficient operations.
  • Ensure the outbound area is clean and free of debris and hazards, promoting a safe working environment.
  • Assist in performance management of employees against their respective KPIs.
Requirements
  • Experience in a similar role in a fast-paced warehouse environment.
  • Proven ability to work collaboratively with individuals and cross-functional teams.
  • Excellent verbal and written communication skills.
  • Safety-focused with general knowledge of WHS policies and procedures.
  • High attention to detail and confidence to execute decisions.
  • Can-do attitude, reliability, commitment, and a strong work ethic.
  • Forklift license desirable but not essential.
About Pet Circle

We're a passionate team with a leading brand, 700,000 customers, and growing. We value diversity and perspectives, creating a humble and inclusive environment for all to thrive. If you're excited about bringing your full self to work each day, we encourage you to apply.

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