Outbound Operations Manager

2 weeks ago

Tarneit, Victoria, Australia Pet Circle Full time

About the Role

We are seeking an experienced and skilled Outbound Supervisor to join our team at Pet Circle. As a key member of our operations team, you will play a critical role in ensuring the smooth and efficient operation of our outbound logistics.

Key Responsibilities

  • Maintain a safe and secure work environment by identifying and mitigating workplace hazards, and ensuring compliance with all relevant laws and regulations.
  • Provide exceptional customer service by ensuring timely and accurate delivery of products to customers.
  • Oversee the picking, packing, dispatch, and staging teams to ensure efficient and effective operations.
  • Ensure all staff are properly inducted and compliant with all relevant policies and procedures.
  • Log and resolve all material handling equipment (MHE) issues in a timely manner to minimize downtime.
  • Drive team performance to meet daily key performance indicators (KPIs).
  • Provide ongoing training and coaching to staff to ensure they are effective and promote a positive culture.
  • Identify and mitigate potential risks, and promote a safety-first culture with a clean and organized work environment.
  • Ensure all staff are following established procedures and protocols.
  • Process start-of-day and end-of-day operations efficiently and accurately.
  • Provide timely and accurate reporting to management.
  • Maintain Pet Circle's workplace health and safety (WHS) standards and chain of responsibility (CoR).
  • Collaborate with the quality assurance (QA) team to monitor and improve quality.
  • Ensure the outbound function is operating efficiently and effectively, with a focus on optimizing the effectiveness of the inbound operations.
  • Coordinate with linehaul providers to ensure timely and accurate delivery of products.
  • Ensure the outbound area is clean and free of debris and hazards.
  • Ensure the outbound team is operating efficiently and prioritizing transfers.
  • Complete end-of-day handover reports accurately and on time.
  • Identify areas for improvement and implement changes to optimize efficiency and service.
  • Assist in the performance management of all employees against their respective KPIs.

Requirements

  • Experience in a similar role in a fast-paced warehouse environment.
  • Proven ability to work collaboratively with individuals and in cross-functional teams.
  • Excellent verbal and written communication skills.
  • Safety-focused with general knowledge of WHS policies and procedures.
  • High attention to detail and confidence to execute decisions.
  • Can-do attitude, reliability, commitment, and a strong work ethic.
  • Forklift license desirable but not essential.

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