Sales Performance Manager
1 week ago
Job Title: Team Leader - Contact Centre
\As a seasoned Performance Leader, you will lead a team of sales and service agents within our Contact Centre, driving exceptional customer experience and high-performance sales outcomes.
\This pivotal role is perfect for someone who thrives on motivating and empowering agents to exceed individual and team sales targets while upholding our brand values and meeting customer needs.
\Key responsibilities include:
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- Drive and embed a high-performance sales culture, focusing on results-driven sales and service delivery.\
- Coach team members to achieve and surpass KPIs related to sales conversion, customer satisfaction, first contact resolution and schedule adherence.\
- Manage coaching schedules, including live listening sessions, playback reviews and individualised development planning.\
- Foster a positive and inclusive team culture, encouraging collaboration and continuous improvement.\
- Act as the escalation point for complex queries and coach your team through resolution approaches.\
- Collaborate with key stakeholders to ensure flexibility in scheduling and coaching rhythm.\
- Champion engagement and development through team check-ins, gamification and culture-building initiatives.\
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