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APS 5 Administrator Support Officer

2 months ago

Canberra, ACT, Australia face2face Recruitment Full time
About the Role

We are seeking an experienced Administrative Support Officer to join our team at face2face Recruitment. As a key member of our team, you will provide administrative support to our Technical Case Managers, ensuring the smooth coordination of the prescription medicines registration process.

Key Responsibilities
  • Triage enquiries from internal and external stakeholders to ensure timely and effective support to our case management team.
  • Provide administrative support throughout the prescription medicines registration process, including drafting responses to enquiries and completing other administrative tasks as required.
  • Assist with the coordination of the prescription medicines registration process, from application to final decision phase.
  • Develop and maintain effective relationships with internal and external stakeholders to ensure seamless communication and collaboration.
Requirements
  • University qualification or project management experience.
  • Customer service experience, with a focus on managing stakeholder expectations.
  • Good problem resolution skills and attention to detail.
Desirable Experience
  • At minimum, a/g APS 5 experience would be an advantage.