Customer Service Representative
1 week ago
About the Role
At Belgravia Leisure, we are seeking a highly skilled and customer-focused Café/Kiosk Attendant to join our team. As a key member of our hospitality staff, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our patrons.
Key Responsibilities
- Provide outstanding customer service to all customers, responding to their needs and resolving any issues in a timely and professional manner.
- Maintain the appearance and presentation of the café, ensuring it meets our high standards of cleanliness and organization.
- Replenish condiments and supplies as needed, ensuring that our customers have access to everything they need.
- Follow health and safety guidelines, adhering to all relevant regulations and protocols.
- Operate our Point of Sale (POS) systems, handling cash and credit transactions with accuracy and efficiency.
- Promote our centres' services and programs to our patrons, highlighting the benefits and value of our offerings.
- Develop and maintain good working relationships with our patrons, building trust and loyalty through exceptional service.
- Provide information on our product range, including promoting healthy food options and special deals.
- Be available to work a variety of shifts, including mornings, evenings, and weekends, with the possibility of increased hours during peak periods.
Requirements
- Positive, friendly, and helpful attitude, with a strong focus on customer satisfaction.
- Coffee making and barista skills, with the ability to create high-quality beverages.
- Food handling certificate, ensuring compliance with all relevant health and safety regulations.
- Current First Aid Certificate (Workplace Level 2) and Current CPR Certificate, demonstrating a commitment to safety and well-being.
- Current Food Handlers Qualification, highlighting your expertise in food preparation and handling.
- Police Check and Working with Children Check, ensuring you meet our strict standards for working with vulnerable populations.
- Ability to be flexible and adapt to changing circumstances, with a strong focus on teamwork and collaboration.
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