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Financial Services Liaison
2 weeks ago
As an Account Representative, you will be working with multiple client groups to manage complex cases and provide customer-focused support to various stakeholders. Your primary goal is to offer and negotiate solutions to customers whose accounts are overdue.
- Manage outstanding accounts with clients from different sectors
- Coordinate the management of legal files
- Maintain high volume outbound/inbound communication channels
- Bilateral relationship building with customers and clients
- Negotiate repayment solutions and identify potential hardship cases
- Problem solving and objection handling
To excel in this role, you will need:
- Excellent customer service skills
- Ability to manage multiple priorities and deadlines
- Strong analytical and problem-solving skills
- Effective communication and negotiation skills
We offer a range of benefits to support your personal and professional growth:
- Flexible work arrangements
- Ongoing training and coaching
- Promotion opportunities
- Employee benefits package
- Wellbeing initiatives
- Paid volunteer days
- Additional leave options
- Regular team engagement events
