Customer Service Team Leader
1 month ago
About Us
Smokemart & GiftBox has been a leading destination for tobacco and gifting products in Australia for over three decades. We pride ourselves on providing customers with quality products and exceptional service, while fostering a supportive and positive culture for our team. Our commitment to equality and diversity is reflected throughout all our departments and stores nationwide.
We are part of the Viva Energy group, an ASX-listed powerhouse with a vision to become Australia's largest convenience retailer. By combining our wholesale tobacco distribution channel with Viva Energy Australia's extensive network of locations, we offer an incredible range of products and services on a grand scale.
This is an exciting time to join our team as we redefine the retail landscape in Australia.
About You - Customer Service Team Leader
You will play a key role in supporting the Store Manager with daily business operations, bringing confidence, energy, and passion for customer service to your role. Your influence will motivate your team to achieve set store goals.
Main Responsibilities Include:
- Assist and support the Store Manager across all aspects of store management, including:
- Visual Merchandising
- Store Administration
- Training and coaching of new team members
- Effective delegation and team management
- Leadership and guidance to the team
- Maintain a clean, organized, and aesthetically pleasing store front
- Ensure the store environment complies with health and safety regulations
- Monitor and maintain suitable store inventory levels
- Energetic customer service champion with a proven sales growth mindset
- Provide regular assistance to customers and resolve queries in a timely and professional manner
The successful applicant will have:
- Strong leadership skills with the ability to connect positively with customers and team
- Excellent communication and organizational skills
- A happy, friendly, and energetic personality
- A desire to deliver high-quality customer service
- A current or valid police check or willingness to obtain one if successful
Our Offer
We offer a competitive salary of $70,000 - $90,000 per annum, depending on experience, plus benefits including opportunities for career growth and development.
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