Customer Service Team Lead Position
3 days ago
**Global Automotive Industry Leader Seeks Experienced Customer Service Manager**
We are a renowned global powerhouse in the automotive and industrial tool industry, committed to innovation, quality, and customer satisfaction.
This is a rare opportunity to join our organisation and drive the growth of our small Customer Service team. As Candidate for Senior Management Role, you will be responsible for managing a high-performing team to achieve exceptional service and budget goals.
The ideal candidate will have at least 5 years of experience in customer-facing roles, with a strong background in team management, coaching, and training. Proficiency in MS Office and ERP databases is essential, as well as excellent analytical skills and stakeholder management abilities.
About this Exciting Opportunity:
- Lead a close-knit Customer Service team to meet ambitious service and budget targets.
- Provide comprehensive training and support to enhance team skills and system knowledge.
- Develop and implement effective customer communication strategies for issue resolution and service excellence.
- Monitor and resolve customer complaints promptly, ensuring high levels of customer satisfaction.
- Foster a positive work environment, promoting teamwork, collaboration, and continuous improvement.
A competitive estimated annual salary of $120,000-$150,000 reflects the company's commitment to attracting top talent and rewarding outstanding performance.
For more information, please review the job description below or submit your application clearly demonstrating your achievements and qualifications.
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