Business Solutions Expert
2 weeks ago
We're seeking a talented ServiceNow Customer & Industry Workflows Specialist Solution Consultant to drive customer success by delivering innovative solutions to complex business challenges.
Key Responsibilities:
- Conduct discovery workshops with telecommunications providers, MVNOs, and converged service operators across Australia and New Zealand to understand industry-specific needs and recommend suitable ServiceNow solutions.
- Deliver product demonstrations showcasing how ServiceNow's Customer & Industry Workflows accelerate telco transformation.
- Build trusted relationships with ANZ telco customers and ecosystem partners to foster collaboration and account growth.
- Guide strategic initiatives like customer journey mapping, zero-touch service operations, and AI-driven experience improvements, aligning with measurable business outcomes.
- Provide feedback to product management on telco-specific requirements.
- Share best practices and artefacts with other Solution Consultants to improve team capability.
- Stay informed on telecommunications trends and ServiceNow's differentiation in the vertical.
Qualifications:
- Experience integrating AI into workflows and decision-making processes.
- Deep telecommunications industry expertise, including OSS/BSS systems and customer experience challenges.
- 7+ years in pre-sales solution consulting, supporting Tier-1 or Tier-2 telco accounts.
- Proficiency with the ServiceNow platform, especially Customer & Industry Workflows, and understanding of the TSM data model.
- Strong technical skills in cloud solutions and integrations with platforms like Amdocs, Netcracker, Ericsson, or CSG.
- Excellent communication skills, capable of engaging stakeholders from operational staff to C-suite.
- Territory management skills, including pipeline development and relationship management across Australia and New Zealand.
- Willingness to travel as needed.
- ServiceNow or relevant technology certifications preferred.
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