Technical Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeSenior Full time $110,000 - $160,000
Job Overview

We are seeking a seasoned technical expert to lead our ServiceNow projects and services in the Asia-Pacific region.

About the Role

This role is responsible for delivering high-quality ServiceNow solutions and development, collaborating with cross-functional teams, and exploring ServiceNow's out-of-the-box capabilities.

  • Main Responsibilities:
  • Develop, configure, and customize the ServiceNow platform to meet business requirements.
  • Collaborate with cross-functional teams to prioritize and address business needs.
  • Explore and test ServiceNow's out-of-the-box capabilities before considering custom builds.
  • Conduct code reviews and quality control to ensure maximum efficiency.
  • Develop scoped applications, workflows, and other UI elements for custom solutions and enhancements.
  • Provide guidance and expertise to support platform growth and development.
  • Conduct demonstrations and presentations of ServiceNow solutions to business teams and stakeholders.
  • Debug technical issues and develop innovative solutions.
  • Produce and execute test cases to maintain software quality.
  • Document code and application functionality, including drafting Functional Design specifications.
  • Stay updated on emerging ServiceNow trends and technologies.
  • Transfer knowledge to team members on ServiceNow administration and development.
Requirements and Experience

Must Have:

  • A degree in IT, Computer Science, or a related field.
  • ServiceNow certifications:
  • ServiceNow Certified System Administrator (CSA).
  • Certified Implementation Specialist (CIS) ITSM and 1+ additional CIS certification.
  • ServiceNow Suite Certified (e.g., ITSM, HR, or CSM).
  • Proven experience delivering high-quality ServiceNow solutions and development.
  • Ability to create build documentation, solution designs, and detailed design specifications.
  • Strong workshop facilitation skills and experience delivering multiple ServiceNow product line projects.
  • Exceptional written and verbal communication skills.

Nice to Have:

  • Additional ServiceNow certifications.
  • 5+ years of successful ServiceNow project delivery.
  • A general understanding of ServiceNow licensing.

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