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Enterprise Packaging Specialist
3 weeks ago
This role is responsible for delivering key packaging services to our customers. As part of a broader team, you will be responding to contracted and project requests.
Key responsibilities include:
- Software packaging and repackaging
- Package based on BAU tickets as well as project
- Participate in project planning sessions and project delivery
- Prepare documentation for use by Operational staff
- Analyse and rectify packaging problems
Required skills and qualifications:
We are looking for someone with 5 years' IT industry experience, preferably within an IT managed service provider, with approximately 3 years' experience in a similar Application Packaging role.
You will bring exceptional knowledge of packaging tools, InstallShield, PACE etc. You will possess exceptional knowledge of Windows 10, 11 and MacOS operating systems.
You will have knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE and JAMF.
Benefits:
Customer satisfaction is crucial in this role, ensuring timely responses to customer queries, professional verbal and written communication, attendance to internal/customer meetings, and follow-up on assigned action items.
Team engagement is also essential, demonstrating effective working relationships with team members, consulting directly with clients or third parties to obtain required information or decisions, and taking initiative to address issues and communicate suggested resolutions.
Project delivery requires commitment to exceptional project delivery, compliance with Datacom Delivery Methodologies, successful and responsive project delivery within schedule and budget estimates, accurate and efficient delivery of project tasks, and accurate and timely contribution to project reporting.
Other perks include social events, chill-out spaces, remote working, flexi-hours and professional development courses.