Customer Experience Innovator

3 days ago

Sydney, New South Wales, Australia beBeeDesign Full time $100,000 - $120,000
Service Designer Job Description

As a Service Designer, you will play a key role in partnering with cross-functional teams to embed customer experience best practices into product and service development.

This role requires a customer champion who is an expert in methodologies and tools. You will lead by example and coach others in facilitating service blueprints and highlighting priority gaps.

The successful candidate will support the end-to-end strategic design process throughout design-led projects, participating in all aspects from scoping through research, synthesis, mapping, and recommendations.

  • Develop and maintain a CX toolkit with artefacts like customer journey frameworks, needs repositories, and DVF canvases.
  • Develop service blueprint templates and customer journey maps based on customer research.
  • Support the application of CX methodologies and tools across people and processes.
  • Undertake gap analysis and facilitate cross-functional workshops to identify gaps and opportunities against customer experience standards.
Required Skills and Qualifications
  • 3 years' experience in service design or a related field.
  • Tertiary degree in design or a related field with transferrable skills.
  • Experience working in fast-paced service industries with complex regulations and rapid change.
  • Strong communication and facilitation skills across large teams.
  • Experience applying CX/HCD methodologies and tools resulting in tangible actions and outcomes.

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