Customer Experience

2 days ago

Sydney, New South Wales, Australia Buscojobs Full time

Salary : Competitive; commensurate with experience

Work Authorization : Applicants must be authorized to work in Australia.

About Kasisto

Kasisto's Agentic AI Platform empowers financial institutions to deploy intelligent AI agents purpose-built for banking. These agents support a wide range of use cases, from everyday retail banking to complex corporate and wealth management workflows. With deep domain expertise, enterprise grade security, and seamless extensibility, Kasisto's platform delivers precise and humanlike interactions that enhance customer experience and improve operational efficiency.

About the Role

We're seeking a dynamic Director of Implementation for the APAC region to lead the delivery and implementation of our Agentic and Conversational AI solutions. In this senior leadership role, you'll own executive-level relationships with strategic clients and ensure our solutions consistently exceed client expectations.

You will be responsible for building, leading, and scaling our APAC Solutions Engineering team, driving technical excellence, innovation, and successful post-sales outcomes. Collaboration with internal teams, including Product, Engineering, and Sales, will be essential for aligning client needs with our strategic roadmap.

This role is perfect for an experienced leader passionate about enterprise-level solution delivery, conversational AI, Agentic AI, and innovation within financial services.

What You'll Do

  • Serve as the senior technical leader and primary accountability point for APAC implementations, managing executive-level client relationships.
  • Oversee execution of regional projects, ensuring solutions meet quality standards, deadlines, and client success criteria.
  • Build, mentor, and scale the APAC Solutions Engineering team, emphasizing technical excellence and innovative client solutions.
  • Foster strong collaboration with Product, Engineering, and Sales to ensure alignment of customer needs with product roadmap priorities.
  • Define and implement delivery governance frameworks, including risk management, escalation protocols, and continuous process improvements for consistent, repeatable outcomes.
  • Communicate clearly and consistently across internal and external stakeholders to ensure transparency and alignment.

What You Need

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience12+ years of experience leading delivery, solutions engineering, or implementation teams within enterprise software, AI platforms, or financial servicesDemonstrated success managing executive relationships and leading complex, high-value deployments across financial institutionsDeep understanding of modern AI architectures, including large language models, enterprise integration patterns, and agent orchestrationProven ability to translate complex business requirements into scalable deployments, with fluency in APIs, cloud infrastructure, and data securityStrong leadership, communication, and organizational skills, with a track record of effective cross-functional executionFamiliarity with banking operations, digital transformation, and regulatory environments across the APAC regionExperience working with conversational AI platforms and specifically agentic AI platforms or building intelligent AI agents in production environmentsAbility to manage distributed technical teams across time zones and lead client engagements across marketsWillingness to travel within the APAC region as needed to support client success

Nice to Have

Exposure to cloud-based technologies and integration standards (AWS, OAuth, REST, etc.).

Why Join Us

Competitive compensation package with comprehensive benefits.Opportunity to play a pivotal role in a high-growth, AI-first company.Work with cutting-edge technology in real-world customer environments.Collaborative, dynamic, and inclusive culture.Career advancement opportunities into executive leadership, strategic roles, or product innovation.

Create a Job Alert

Interested in building your career at Kasisto? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name

Last Name

Preferred First Name

Email

Phone

Resume / CV

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

Enter manually

Accepted file types : pdf, doc, docx, txt, rtf

J-18808-Ljbffr

#J-18808-Ljbffr

  • Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia Scape Australia Full time

    Join to apply for the Customer Experience - FT/PT role at Scape AustraliaAre you passionate about customer service and looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience team member, you'll be the face of Scape, delivering...

  • Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia Scape Australia Full time

    Join to apply for the Customer Experience - FT/PT role at Scape Australia Are you passionate about customer service and looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape. As a Customer Experience team member, you'll be the face of Scape,...

  • Customer Experience

    3 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    THE IDEAL CANDIDATEAre you passionate about customer service and looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience team member, you'll be the face of Scape, delivering top-notch service and support to our residents and...

  • Customer Experience

    18 hours ago

    Sydney, New South Wales, Australia Efinancialcareers Ltd. Full time

    Customer Experience & Operations CoordinatorCustomer Experience & Operations CoordinatorCommonwealth Bank of Australia Sydney, AustraliaCustomer Experience & Operations CoordinatorCommonwealth Bank of Australia Sydney, AustraliaCustomer Experience & Operations CoordinatorSee Yourself in our Team:Major Client Group (MCG) is a key segment within CBA's Business...

  • Customer Experience

    4 weeks ago

    Sydney, New South Wales, Australia Aboriginal Health Council of Western Australia Full time

    THE IDEAL CANDIDATEAre you passionate about customer service and looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience team member, you'll be the face of Scape, delivering top-notch service and support to our residents and...

  • Customer Experience

    2 weeks ago

    Sydney, New South Wales, Australia Aboriginal Health Council of Western Australia Full time

    THE IDEAL CANDIDATEAre you passionate about customer service and looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience team member, you'll be the face of Scape, delivering top-notch service and support to our residents and...

  • Customer Experience

    2 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    THE IDEAL CANDIDATEAre you passionate about customer service and looking to join a team of legends? If you love a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Customer Experience team member, you'll be the face of Scape, delivering top-notch service and support to our residents and...

  • Customer Experience

    3 hours ago

    Sydney, New South Wales, Australia FivePearls Funds Management Pty Full time

    FivePearls is an investment management firm specialising in property backed managed funds. Our mission is to deliver high quality funds that prioritise integrity, security and client success. We're looking for professionals with expertise in property and funds management who want to help shape the future of funds management. Join us to make a real impact in...

  • Customer Experience Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeExperience Full time $100,000 - $150,000

    The Role of a Customer Experience Specialist">As a Customer Experience Specialist, you will be part of a team focused on delivering seamless and impactful customer experiences through various initiatives.">Key Responsibilities:">Drive and manage customer experience programs - Oversee planning, coordination, and execution of initiatives to enhance the...

  • Customer Experience Specialist

    13 hours ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $55,000 - $76,000

    Job Title: Customer Experience SpecialistJob Summary:We are seeking an exceptional Customer Experience Specialist to join our team. The successful candidate will be responsible for delivering outstanding customer service and promoting our brand and services.Develop and maintain positive relationships with customers to provide a superior customer...