Innovative Customer Experience Manager

2 days ago

Sydney, New South Wales, Australia beBeeEngagement Full time $144,000 - $192,000

Customer Engagement Specialist

About the Role
  • Develop and deliver innovative programs to increase customer adoption of key shopping benefits
  • Leverage analytical and creative abilities to design, experiment, and build out marketing campaigns that drive engagement

This involves designing, testing, and scaling engagement strategies to deepen customer relationships and enhance their experience with our brand.

Key Responsibilities:
  • Own the planning, designing, and executing cross-channel marketing initiatives that drive repeat purchasing and customer loyalty
  • Develop segmentation models for retargeting key segments with experimental Lifecycle offers and messaging
  • Build and execute campaigns, report on individual campaign results and bigger picture trends
  • Drive onsite improvements and customer-facing experiments to completion by coordinating with project managers, web developers, buyers, designers, and other merchandisers

A successful Customer Engagement Specialist will have 6+ years of industry work experience, experience in online advertising, marketing, sales, or digital media, and expertise using data and metrics to measure impact and determine improvements.

Requirements
  • Strong analytical and creative skills
  • Experience with data-driven decision making
  • Excellent communication and project management skills
What We Offer
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A competitive compensation package

Note: The description has been rewritten to meet the requirements while maintaining the original context and information.

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