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Employee Relations Case Manager

2 months ago

Richmond, Australia Australia Post Full time
About the Opportunity

Australia Post is seeking a skilled Employee Relations Case Manager to join our team. As a key member of our Case Management team, you will provide guidance, support, and representation on complex and medium/high risk cases, queries, and investigations.

Responsibilities include:

  • Coordinating, tracking, and completing cases with leaders, case management personnel, and legal teams
  • Providing expert advice, case coordination, and review of recommendations for all ER activities
  • Alignment to the investigations framework and toolkit to ensure investigations are trauma-informed, human-centric, and conducted to the highest standards of procedural fairness
  • Providing targeted interventions and support offerings to identified areas of the business requiring further support and advice

Requirements:

  • Experience in end-to-end case management
  • Experience in providing advice and guidance on workplace investigations, including Harassment, Discrimination, and Bullying
  • Experience with key external bodies, including the Fair Work Commission
  • Navigating the industrial landscape to effectively manage cases
  • Conducting sound investigations by demonstrating critical thinking and making judgments
  • Supporting People Leader capability development for investigations

We offer a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day. We deliver on our values of Trust, Inclusivity, Empowerment, and Safety every day. Flexible working arrangements are available across head office and facilities across the network.