Global Operations Lead

2 weeks ago

Horsley Park, New South Wales, Australia Amazon Full time
Job Title:

Senior Operations Manager - Amazon

Location: AU Fulfillment Center

Job Description:

We are seeking an experienced Operations Manager to join our Customer Fulfillment team at our brand new Fulfillment Center in Horsley Park. As an Operations Manager, you'll deliver inspiring, inclusive leadership for the teams you supervise. You'll be directly responsible for supervising a team of Area Managers and their direct reports, while reporting to the Site Lead of your Fulfillment Center.

Main Responsibilities:

  • Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site.
  • Becoming a subject matter expert on specific, larger-scale processes and activities within FCs.
  • Handling timely data collection, updating operations metrics on an hourly basis, in your inventory control and systems environment.
  • Aiming to achieve productivity targets, reduce cost per unit, eliminate errors and ensure a high-quality customer experience.
  • Working closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels.
  • Implementing process change and contributing in cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.

Requirements:

  • Previous experience in leading large, diverse teams.
  • Experience in employee and performance management.
  • Excellent communication skills, both verbal and written.
  • Proven experience in a similar, innovative logistics, distribution or manufacturing environment.
  • Proven ability in establishing and carrying out root cause analysis, and then extract and analyse the data you generate.

Preferred Qualifications:

  • Completed Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
  • Experience with performance metrics, process improvement and Lean techniques.
  • Demonstrated problem solving skills and analytical skills.
  • Experience with a contingent workforce during peak seasons.
  • Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.

Acknowledgement of Country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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