Service Delivery Excellence Manager

2 days ago


Adelaide, South Australia Southern Cross Care Full time
About the Role

The Program Manager Service Capability – Residential Services plays a pivotal role in driving service delivery excellence and building capability across Residential Services to meet operational and strategic outcomes.

This is achieved through effective analysis and monitoring of service performance, identifying areas for improvement, and responding to flags by mentoring, coaching, and supporting service leaders.

The Program Manager Service Capability – Residential Services fulfills a key leadership position within SCC Services and works collaboratively to achieve best practice outcomes that align with the SCC Values.

About You

We are seeking an individual who can make a meaningful difference in the lives of our residents and clients.

The successful candidate will possess:

  • A degree or postgraduate qualification in nursing, healthcare, or a relevant discipline.
  • Significant experience in Aged Care Health Services.
  • Demonstrated experience as a Residential Services Manager.
  • Ability to develop, implement, and evaluate clinical and care systems, processes, and practices to achieve optimal outcomes.
  • Experience in analysing and responding to service performance data.
  • Leadership and motivation skills to provide quality client-focused person-centred services.
  • Competency with current aged care service acts and programs and awareness of best practice models of care.
  • A current driver's licence.

For further details regarding the scope of the role, please refer to our website or attached position descriptions.



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