Senior IT Service Management Professional

1 week ago


Adelaide, South Australia Santos Full time
About the Role
Santos, a leading global energy company, seeks an experienced Senior Service Management Lead to join our team in Adelaide. As a key member of our Information Systems department, you will be responsible for ensuring the successful implementation and adoption of our IT Service Management procedures.

Our ideal candidate will have a solid understanding of ITSM best practices and process engineering, with experience in using modern ITSM toolsets such as Service Now. They will also possess comprehensive knowledge of ITSM principles, methodologies, and APIs, as well as experience in standardizing ITSM practices across a global service consumed in multiple locations.

The Senior Service Management Lead will play a crucial role in minimizing the negative effects of activity in our technological environment and maximizing the benefits of a standardized approach to increase productivity and alleviate potential risks to IS Service delivery. Key accountabilities include leading the development of process standards for effective project delivery and initiatives into Operational teams, ensuring impact and risk of Service disruption is minimized, and identifying risks and developing risk mitigation tactics.

We are seeking professionals with the following essential experience: Solid understanding of ITSM best practice and process engineering. Use of and experience in Service Now or similar modern ITSM toolset. Experience in Asset Management, CMDB process automation, and the use of Application Programming Interfaces (APIs) in an IT operational environment. Comprehensive experience of ITSM within a corporate environment. Experience in standardization of ITSM practices across a global service, consumed in multiple locations. Experience and knowledge of Service Management principles, methodologies, and APIs. Experience with large scale technology change environment. ITIL certification, Lean or Six-Sigma certification are highly desirable.

About You
We are looking for individuals who are degree qualified or demonstrate significant training and experience within directly relevant roles, within large corporate environments. Ideally, you will have experience working in a similar role within a large corporate environment, with a strong understanding of ITSM best practices and process engineering. If you are passionate about delivering high-quality services and have a proven track record of success, we encourage you to apply for this exciting opportunity.

What We Offer
Santos offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as a range of benefits including health insurance, superannuation, and generous leave entitlements. We are committed to providing our employees with opportunities for professional growth and development, and offer a variety of training and education programs to support your career advancement.

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