IT Service Delivery Manager

8 hours ago

Adelaide, South Australia Orora Group Full time
About Orora Group

We are seeking an experienced IT Service Delivery Manager to join our team at the Gawler site. As a key member of our business technology leadership team, you will be responsible for delivering high-quality IT services that support the growth and success of our company.

The successful candidate will have a strong track record of managing IT service delivery teams and stakeholders, with experience in areas such as business analysis, service management, and risk management. You will also have expertise in leading cross-functional teams and collaborating with external suppliers to deliver complex projects.

Key Responsibilities
  • Stakeholder Engagement:
    • Effectively communicate with stakeholders to understand their needs and ensure services align with business objectives.
    • Engage with both technical and non-technical stakeholders, presenting complex information clearly for mutual understanding.
    • Manage relationships with external suppliers, ensuring services meet contractual agreements.
  • Service Management:
    • Oversee IT service delivery to meet agreed service levels and quality standards.
    • Manage incident and problem resolution to minimize business disruption.
    • Monitor and report on service performance, identifying areas for improvement and implementing corrective actions.
    • Evaluate and manage changes to IT standards, methods, tools, applications, and processes.
    • Coordinate IT service requests and manage cost implications to stay within budget.
    • Ensure smooth implementation of changes to IT services with minimal risk.
    • Optimize ANZ and Global Glass IT systems in line with Group standards and policies, using technologies such as Microsoft 365, Windows Server, Azure, and Citrix.
    • Support server and network solutions and assist with IT systems disaster recovery testing.
  • Risk Management:
    • Identify and mitigate risks related to IT service delivery, taking an analytical approach to potential issues.
    • Ensure adherence to organizational standards on security, privacy, and ethics.
    • Uphold cybersecurity practices in line with Global Information Security policies and procedures.
  • Technology Utilization and Optimization:
    • Maximize the capabilities of existing applications and assess new technologies and digital tools to support business needs.
    • Contribute expertise to define requirements for business proposals and projects.
    • Drive continuous improvement initiatives to enhance service delivery and support business growth.
About You
  • Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
  • Minimum of 5 years of experience in a similar IT Business Partner, Service Delivery Manager, or business role, with a focus on stakeholder management and customer service.
  • Experience in Business Analysis and/or Service Management.
  • Working across timezones and cultures.
  • Experience with technologies in use across the local and global technology ecosystems, including but not limited to:
    • Microsoft O365 Administration.
    • Windows Server environments.
    • Public Cloud (Azure) and Hybrid Cloud Platforms.
    • Citrix Virtual Desktop Platforms.
    • Experience in Networking will be very highly regarded.
    • OT and OEM equipment.
    • SCADA systems including historians and Industry 4.0 components.
  • Experience in a manufacturing environment preferred.
  • French or Arabic language will be good to have.
Estimated Salary Range:

$120,000 - $180,000 per annum, depending on experience and qualifications.

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