Workplace Ambassador

4 weeks ago

Sydney, New South Wales, Australia JLL Full time

About the Role

We are seeking a highly skilled and motivated Workplace Ambassador to join our team at JLL. As a key member of our facilities management team, you will be responsible for delivering exceptional workplace experiences for our clients, colleagues, and guests.

Key Responsibilities

  • Assist the Workspace Manager with operational activities, including accounting, finance, maintenance, operations, vendor oversight, purchasing of materials, equipment, and supplies, and occupancy services.
  • Develop a close working relationship with key stakeholders, partners, landlords, managing agents, and facilities vendors to ensure seamless delivery of services.
  • Assist in the management of contractors on site to ensure they perform to required standards, including inspection of vendors' works.
  • Procure vendors and services as required, ensuring all office supplies and services operate to expected standards.
  • Assist in financial processes to ensure timely and accurate completion of financial management requirements.
  • Manage purchase orders in the internal financial management platform, ensuring prompt and accurate management.
  • Conduct site inspections, assessments, regular audits, and carry out safety procedures, as well as all building procedures, ad-hoc duties, and performance measures.
  • Implement the property risk management program and industry best practice operations.
  • Maintain premises in neat and good working condition at all times, including duplicate office keys.
  • Support the implementation and monitoring of disaster recovery and business continuity plans.
  • Follow established escalation procedures and incident reporting procedures.
  • Provide support for regular management reports and projects as required.
  • Achieve Key Performance Indicators (KPI) and Service Level Agreement (SLA) targets.
  • Manage physical assets and maintain an asset register.
  • Continuously look for opportunities to improve workspace delivery and enhance the LSEG colleague experience.

Requirements

  • Experience in a coordinator role working within facilities, property management, hospitality, or related fields.
  • Collaborative team player with a professional and service-focused approach.
  • Ability to multitask and manage multiple projects effectively.
  • Excellent communication skills and a keen interest in technology.
  • Proficient with computer equipment and programs, including Word, Excel, and Outlook.
  • Knowledge of industry trends and experience or interest in facilities management and customer service.

About JLL

JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions.

We are committed to our purpose to shape the future of real estate for a better world. We use the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics, and excellence are fundamental to everything we do. We are honored to be recognized with awards for our success by organizations both globally and locally.

We create a diverse and inclusive culture where everyone feels welcomed, valued, and empowered to achieve their full potential. Unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location

On-site – Sydney, NSW

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