Workplace Ambassador and Client Experience Specialist
1 week ago
JLL empowers you to shape a brighter future for our clients and their employees. As a global leader in real estate, we strive to create exceptional experiences that exceed expectations.
Job DescriptionWe are seeking a highly skilled Workplace Ambassador/Receptionist to join our Work Dynamics team with a national client in Sydney. This exciting opportunity offers the chance to make a lasting impression on our clients and their employees in a newly commissioned office.
The successful candidate will be responsible for:
- Managing visitor arrivals and providing access passes
- Conducting regular workplace experience sweeps and proactively managing issues
- Running daily huddles with the FM team to ensure seamless service delivery
- Maintaining and restocking common areas, including breakfast bars
- Providing intuitive and exceptional service that anticipates and exceeds client expectations
- Spending at least 2 hours daily welcoming employees and conducting floor walks
- Responding to all requests within one day, including personal follow-ups
- Assisting with client events and managing conference room bookings
- Identifying and escalating potential risks to ensure smooth operations
We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience. In addition to a generous compensation package, we provide opportunities for professional growth and development, as well as a dynamic and inclusive work environment.
Required Skills and QualificationsTo succeed in this role, you will need:
- A diploma degree or above
- 1-2 years of experience in hospitality, facility management, or commercial real estate (preferred)
- Exceptional customer service skills and passion for hospitality
- Strong multitasking and prioritization abilities
- Excellent communication and interpersonal skills
- Adaptability to new technologies and applications
JLL is a global leader in real estate and investment management services. We are committed to creating a better world by combining world-class services, advisory, and technology for our clients. Our entrepreneurial culture values diversity, inclusion, and equal opportunities for all.
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