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Process Associate

2 months ago

Sydney, New South Wales, Australia Genpact Full time

**About Genpact**

Genpact is a global professional services and solutions firm that delivers outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

**Job Summary**

We are inviting applications for the role of Process Associate, a key position in our Banking Customer Care team. As a Process Associate, you will play a critical role in processing payments for Superannuation clients, including Payment In and Payment Out. You will also be responsible for liaising with employers, advisers, and internal clients to support their enquiries and ensure a smooth process.

**Key Responsibilities**

• Process payments for Superannuation clients, including Payment In and Payment Out

• Liaise with employers, advisers, and internal clients to support their enquiries and ensure a smooth process

• Identify issues and provide solutions regarding processes as part of remediation

• Maintain accurate records of all customer interactions

• Ensure compliance with regulatory requirements

**Requirements**

• Good communication in English, both verbal and written

• Understanding of Banking products (optional)

• Provide outstanding customer service to clients inquiring about banking products or services

• Resolve customer issues in a timely and effective manner

• Maintain accurate records of all customer interactions

• Ensure compliance with regulatory requirements

**Preferred Qualifications**

• Previous experience in customer service or the banking industry is an advantage

• Strong problem-solving and decision-making skills