Global Customer Success Lead
2 days ago
Nintex has a hybrid working model, enabling us to build culture, learn, and grow together.
We value flexibility, collaboration, and innovation in everything we do.
This role is remote, with intentional opportunities to collaborate and connect with your colleagues.
We're looking for an experienced sales professional who can own the renewal process, drive customer success, and retention in their region.
This person will manage the entire software renewal sales cycle with a focus on achieving Annual Revenue Quota and enhancing customer satisfaction.
The Renewal Manager will ensure timely renewals, increased knowledge of the Nintex platform and license policies, and help maintain high customer satisfaction.
This is an excellent opportunity to serve as a subject matter expert inside our Sales organization.
- Developing strong relationships with customers and partners to ensure timely and accurate renewal execution.
- Owning the end-to-end renewal process from initiation to close, including maintaining CRM opportunity records and providing real-time renewal sales cycle progress.
- Conducting health check-in meetings with customers outside of the renewal timeline to gauge customer satisfaction, identify upsell opportunities, and manage risk mitigation strategies.
- 2 – 5 years of SaaS experience managing an entire renewals/sales cycle.
- A proven track record of quota achievement.
- Experience with handling a geographic territory that consists of multiple cultures/languages.
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