Global CX Strategy Lead
4 days ago
We are seeking an experienced CX Operations Manager to join our team at DiDi Global Inc. The ideal candidate will have a strong background in customer experience process optimization and a proven track record of delivering results-driven solutions.
Responsibilities:- Develop and implement data-driven strategies to improve customer experience and drive business growth.
- Collaborate with cross-functional teams to analyze customer feedback and identify areas for improvement.
- Lead efforts to implement process changes and provide training to frontline teams.
You will work closely with business stakeholders to support business initiatives and share customer insights, driving impactful execution and fostering a customer-centric culture.
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Global CX Transformation Lead
1 day ago
Melbourne, Victoria, Australia Cognizant Full timeCognizant is a global professional services company that is transforming businesses through digital technologies. We are seeking an experienced sales leader to join our team as a Global CX Transformation Lead. This individual will be responsible for leading our CX sales and presales efforts, driving growth and innovation in the region.About the Role:The...
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CX Director
12 hours ago
Melbourne, Victoria, Australia Roman Health Pharmacy LLC Full timeCustomer Experience LeadershipWe are seeking a highly experienced leader to drive customer satisfaction and operational excellence across our Australian CX team. As a key member of our leadership team, you will be responsible for leading a high-performing team, driving word-class service across customer outcomes, people, operations, and alignment against our...
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CX Strategy Director
6 days ago
Melbourne, Victoria, Australia Hub Australia Full timeAbout the Job:We are seeking an experienced Customer Experience Manager to join our team at Hub Australia. As a Customer Experience Manager, you will be responsible for leading our CX strategy and ensuring that our members have an exceptional experience across all locations, touchpoints, and channels.Your Key Responsibilities:Develop and implement CX...
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CX Operations Manager
4 days ago
Melbourne, Victoria, Australia DiDi Global Full timeCompany OverviewDiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
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Oracle Cloud CX Visionary
22 hours ago
Melbourne, Victoria, Australia Infosys Full timeSpearhead our initiatives related to Oracle CX Cloud and associated technology platforms as an Oracle Cloud CX Visionary.The ideal candidate will possess a deep understanding of Oracle CX Cloud, Oracle Visual Builder Cloud Service, and the business processes tied to sales, marketing, and service management.Key responsibilities include leading the design and...
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Senior Cloud Architect
22 hours ago
Melbourne, Victoria, Australia Infosys Full timeSpearhead our initiatives related to Oracle CX Cloud and associated technology platforms as a Senior Cloud Architect.The ideal candidate will possess an in-depth understanding of Oracle CX Cloud, Oracle Visual Builder Cloud Service, and the business processes tied to sales, marketing, and service management.Key responsibilities include leading the design and...
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Customer Experience Team Lead
5 days ago
Melbourne, Victoria, Australia Xero Full timeXero is a leading company in AU, and this is an opportunity to join their team as a Customer Experience Team Lead. In this role, you will be responsible for leading the Australia Customer Experience (CX) team, driving word-class service across customer outcomes, people, operations, and alignment against the CX strategy.You will empower and motivate the teams...
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Oracle CX Cloud Solutions Architect
12 hours ago
Melbourne, Victoria, Australia Infosys Full timeAbout the RoleWe are seeking a highly skilled and experienced Oracle Solution Enterprise Architect to lead our initiatives related to Oracle CX Cloud. The ideal candidate will possess an in-depth understanding of Oracle CX Cloud, Oracle Visual Builder Cloud Service, Oracle Redwood Design Principles, and the business processes tied to sales, marketing, and...
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Senior CX Transformation Professional
4 days ago
Melbourne, Victoria, Australia Cyara Full timeSenior CX Transformation ProfessionalCyara is looking for a seasoned CX Transformation Professional to join our team in Australia and APAC. As a key member of our sales team, you will play a critical role in driving growth and revenue in the region.You will be responsible for developing and implementing a sales strategy focused on CX transformation, working...
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CX Head
2 days ago
Melbourne, Victoria, Australia Cognizant Full timeCognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one...
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Global Sales Strategy Lead
16 hours ago
Melbourne, Victoria, Australia Hitachi ABB Power Grids Full timeAbout YouWe're looking for a seasoned professional with experience in leading a sales workforce. As a Global Sales Strategy Lead, you will have a proven track record in managing a diverse group, efficient in managing sales budgets, and degree qualified in electrical engineering or a related discipline.Responsibilities:Create, plan, and implement sales...
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CX Sales Leader
17 hours ago
Melbourne, Victoria, Australia Cognizant Full timeCognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Cognizant is one of the world's leading professional services companies,...
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Melbourne, Victoria, Australia DiDi Global Full timeWe are looking for a highly motivated and experienced CX Operations Manager to join our team at DiDi Global Inc. The ideal candidate will have a strong background in customer experience process optimization and a proven track record of delivering results-driven solutions.ResponsibilitiesDevelop and implement data-driven strategies to improve customer...
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Customer Service Leader
12 hours ago
Melbourne, Victoria, Australia Roman Health Pharmacy LLC Full timeLeading Operational ExcellenceWe are seeking a highly experienced leader to drive operational excellence and customer satisfaction across our Australian CX team. As a key member of our leadership team, you will be responsible for leading a high-performing team, driving word-class service across customer outcomes, people, operations, and alignment against our...
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Business Excellence Specialist
13 hours ago
Melbourne, Victoria, Australia Roman Health Pharmacy LLC Full timeDriving Business SuccessWe are seeking a highly experienced leader to drive business success and customer satisfaction across our Australian CX team. As a key member of our leadership team, you will be responsible for leading a high-performing team, driving word-class service across customer outcomes, people, operations, and alignment against our CX...
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Customer Experience Manager
1 week ago
Melbourne, Victoria, Australia Xero Full timeThis is a Customer Experience Manager role with one of the leading companies in AU right now -- Xero -- with an amazing team.They are continuing to grow rapidly.This is the chance to join right as the takes off.More About the Role at Xero **How you'll make an impact:** In this role, you'll be responsible for leading the Australia Customer Experience (CX)...
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Cloud Technology Lead
21 hours ago
Melbourne, Victoria, Australia ClearCompany Full timeOur Mission:We aim to provide top-notch solutions for our clients using Oracle CX Cloud and related technologies. The ideal candidate will possess an in-depth understanding of Oracle CX Cloud, Oracle Visual Builder Cloud Service, Oracle Redwood Design Principles, and business processes tied to sales, marketing, and service management, alongside expertise in...
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Experience Manager
12 hours ago
Melbourne, Victoria, Australia Roman Health Pharmacy LLC Full timeOur MissionRoman Health Pharmacy LLC is committed to delivering exceptional customer experiences across all touchpoints. As a key member of our leadership team, you will play a vital role in driving operational excellence and ensuring that our customers receive the highest level of service.About the RoleThis is an exciting opportunity for a seasoned leader...
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Customer Experience Transformation Manager
4 days ago
Melbourne, Victoria, Australia DiDi Global Full timeDiDi Global Inc. is a leading mobility technology platform, offering various services worldwide, including ride-hailing, food delivery, and intra-city freight. As the CX Operations Manager, you will be responsible for developing and executing cross-functional projects to improve customer experience and drive business efficiency.Key...
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Market Insights and Operations Director
4 days ago
Melbourne, Victoria, Australia DiDi Global Full timeAs a CX Operations Manager at DiDi Global Inc., you will play a critical role in driving customer experience transformation across markets. You will lead cross-functional projects to improve customer experience and drive business efficiency, working closely with regional teams to prepare strategic plans and ensure alignment with global objectives.Key...