Global CX Strategy Lead

4 days ago


Melbourne, Victoria, Australia DiDi Global Full time

We are seeking an experienced CX Operations Manager to join our team at DiDi Global Inc. The ideal candidate will have a strong background in customer experience process optimization and a proven track record of delivering results-driven solutions.

Responsibilities:
  • Develop and implement data-driven strategies to improve customer experience and drive business growth.
  • Collaborate with cross-functional teams to analyze customer feedback and identify areas for improvement.
  • Lead efforts to implement process changes and provide training to frontline teams.

You will work closely with business stakeholders to support business initiatives and share customer insights, driving impactful execution and fostering a customer-centric culture.



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