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Highly Skilled Systems Specialist for Financial Services

2 months ago

Melbourne, Victoria, Australia State Street Full time

About State Street


State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world.



Job Description


This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions.



Main Responsibilities


This role will include:



  • Client assistance in optimal use of the system
  • User administration/privileges
  • Parameter configuration changes
  • System availability
  • Application and database performance tuning
  • Daily operational processing monitoring and support
  • Charles River IMS and database software patches
  • Charles River IMS version upgrades
  • Assistance with problem support and resolution
  • Business Continuity/Disaster Recovery assistance
  • Working with Charles River colleagues to smoothly transition new Clients to production operation.
  • Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
  • Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
  • Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
  • The role will involve periodic out of hours support


Requirements and Qualifications


Experience with Financial Services Investment Management, Trading or related systems highly desirable.


Proven ability to partner with various internal departments to deliver superior customer service.


Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.


Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.


Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.



Compensation


Estimated annual salary: $120,000 - $150,000, depending on experience and qualifications.



Benefits


State Street offers a competitive salary and a comprehensive benefits package, including medical care, insurance, and savings plans. Flexible Work Programs will help you match your needs. The wealth of development programs and educational support will help you reach your full potential.



Work Environment


State Street is committed to creating a great work environment. The company values diversity, inclusion, and social responsibility. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.



How to Apply


Discover more at StateStreet.com/careers.



About the Role


This role requires a highly skilled Systems Specialist for Financial Services with experience in managing production of Charles River IMS systems Asia Pacific clients as part of the Charles River Software as a Service (Saas)/Managed Services offerings.


The ideal candidate will have experience working with various internal departments to deliver superior customer service and proven ability to partner with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.


The role will involve periodic out of hours support and the candidate must be able to work effectively in a team environment.