Desktop Support Specialist
3 weeks ago
Role Overview
Centorrino Technologies is seeking a skilled Desktop Support Officer to join our team. As a key member of our support team, you will be responsible for delivering high-quality, onsite technical support to our customers.
Key Responsibilities
- Ensure the smooth day-to-day operations of customer sites.
- Provide friendly and knowledgeable support to customers with a positive, can-do attitude.
- Collaborate with colleagues to identify areas for improvement and develop efficient processes.
- Seek customer feedback and continuously improve results.
- Identify and resolve technical issues, including those related to mac and pc devices, servers, networks, and voice platforms.
- Document and maintain up-to-date procedures and documentation.
- Take ownership of day-to-day technology issues and interact with external vendors.
- Collaborate with peers across the business to ensure successful outcomes for customers.
Requirements
- A passion for providing exceptional customer service and technical support.
- A keen interest in technology and a strong desire to learn new solutions and concepts.
- Effective communication skills when troubleshooting technical issues.
- A positive attitude and can-do mindset.
- Excellent verbal and written communication skills.
- Flexibility in handling unusual situations.
Benefits
Centorrino Technologies offers a range of benefits, including hybrid working, extensive training and development opportunities, and a choice of IT equipment. We celebrate diversity and enable every voice to be heard as we drive to create a world we want.
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