Desktop Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Centorrino Technologies Full time

Role Overview

Centorrino Technologies is seeking a skilled Desktop Support Officer to join our team. As a key member of our support team, you will be responsible for delivering high-quality, onsite technical support to our customers.

Key Responsibilities

  • Ensure the smooth day-to-day operations of customer sites.
  • Provide friendly and knowledgeable support to customers with a positive, can-do attitude.
  • Collaborate with colleagues to identify areas for improvement and develop efficient processes.
  • Seek customer feedback and continuously improve results.
  • Identify and resolve technical issues, including those related to mac and pc devices, servers, networks, and voice platforms.
  • Document and maintain up-to-date procedures and documentation.
  • Take ownership of day-to-day technology issues and interact with external vendors.
  • Collaborate with peers across the business to ensure successful outcomes for customers.

Requirements

  • A passion for providing exceptional customer service and technical support.
  • A keen interest in technology and a strong desire to learn new solutions and concepts.
  • Effective communication skills when troubleshooting technical issues.
  • A positive attitude and can-do mindset.
  • Excellent verbal and written communication skills.
  • Flexibility in handling unusual situations.

Benefits

Centorrino Technologies offers a range of benefits, including hybrid working, extensive training and development opportunities, and a choice of IT equipment. We celebrate diversity and enable every voice to be heard as we drive to create a world we want.



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