Banking Consultant

21 hours ago

Lake Macquarie City Council, Australia Australia And New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our Retail Banking team. As a key member of our team, you will play a crucial role in providing customers with a seamless banking experience, meeting their end-to-end financial needs and goals.

You will be responsible for delivering a high standard of customer service, ensuring customers are satisfied and become strong advocates for ANZ. You will work collaboratively with your team to act as a role model and peer coach, delivering the best possible customer experience.

Key Responsibilities
  • Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.
What We're Looking For

We're looking for someone with exceptional customer focus, retail experience, and the ability to multi-task and adapt to change. You should have a willingness to work in a collaborative team environment and have sound understanding of compliance. Excellent communication and interpersonal skills are essential.

We're a diverse bunch at ANZ, and we welcome applications from everyone. If you have most of the skills we're looking for, we'd love to hear from you.

Why Join Us

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. We offer a range of flexible working arrangements and a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ.

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