Banking Consultant

3 weeks ago

Logan City, Queensland, Australia Australia And New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly motivated and customer-focused Banking Consultant to join our team in Loganholme QLD. As a key member of our team, you will be responsible for assessing the financial needs of customers and providing options to meet those needs in pursuit of specific sales, service and connected customer targets.

Key Responsibilities:

  • Generate opportunities for deposits and home lending using the agreed sales process.
  • Provide recommendations to the Branch Manager for initiatives to improve sales performance of the store.
  • Assess customer needs through open and targeted communication with customers and recommend appropriate options using the agreed sales process.
  • Provide accurate and timely service by processing over-the-counter transactions (deposits, withdrawals and transfers) in an efficient and accurate manner.
  • Actively promote and support customers in the use of alternative electronic distribution methods for conducting day to day banking (e.g. ATM, Phone Banking, Internet).
  • Support and demonstrate a risk management culture in line with Suncorp Bank's values.

Requirements:

  • Tertiary Qualifications in business, commercial or finance are desirable.
  • Demonstrated experience in a retail customer sales & service environment.
  • Analytical skills – ability to develop solutions and courses of action and recommend solutions by using an information base to identify key issues, compare with other data and determine cause-effect relationships.
  • Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role.
  • Change Management – ability to recognise, understand and support need for change and anticipate the impact on both the team and self.
  • Commercial Acumen – ability to recognise and implement business strategies to drive profitable growth, customer acquisition, customer experience and sales productivity.
  • Communication Skills – ability to convey and explain information, coherently and confidently both oral and written.

What We Offer:

We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible. Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Why Join Us:

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. Every role, in every team is working towards supporting the financial wellbeing of our million+ customers. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

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