Digital Transformation Leader, Sydney Campus

5 days ago

Sydney, New South Wales, Australia The University of Notre Dame Full time

Seeking a Digital Transformation Leader to join our Sydney Campus team in an ongoing opportunity.

About the Role:

Job Description

The successful candidate will be responsible for leading digital excellence and service delivery operations across the university's digital platforms. Key responsibilities include maintaining and improving enterprise platforms, driving UX/UI improvements, and contributing to the digital strategy and transformation plan.

Key Responsibilities:

  • Digital customer excellence across student-facing platforms
  • Leading a team of business partners to maintain and improve enterprise platforms
  • Driving UX/UI improvements across customer platforms
  • Design and deliver platform improvements focusing on a customer-centric lens
  • Contribute to the digital strategy and transformation plan
  • Oversight of service delivery, ensuring reliability, security, and scalability to meet university needs
  • Lead the service delivery team to ensure efficient, high-quality IT services and improve customer satisfaction through best practices
  • Develop and implement strategies for outstanding customer service, resolving issues promptly and effectively
  • Identify and mitigate IT risks, ensuring regulatory compliance
  • Establish relevant KPIs to track IT performance, providing regular reports to senior leadership
  • Contribute to the strategic and operational governance of the IT department as a member of the senior IT leadership team

Requirements

  • Postgraduate qualifications in information technology, Computer Science, or a related field
  • Hands-on experience with delivering digital platform improvements
  • Industry qualification and/or extensive relevant experience in either Experience Design, UX, Information Technology, or Business Administration
  • 10+ years' experience delivering technology services in complex, high-availability technology environments that deliver critical digital services
  • Proven experience delivering platform improvements
  • Proven expertise in managing significant human and material resources
  • Expert ability in applying service and digital design methodologies such as UX, UI, Service Delivery with a customer experience focus to solve complex business problems aligned to the priority areas as defined by our strategic, operational, and stakeholder needs
  • Jira Service Management experience or ability to demonstrate experience with similar technology
  • Proven experience in managing large-scale IT projects and change management initiatives
  • Strong understanding of IT demand management and strategic planning
  • Demonstrated leadership and team management skills

What We Offer

  • Generous training and development opportunities
  • Friendly and collaborative working environment
  • Fast-paced environment with opportunities for professional growth

About Us

The University of Notre Dame Australia is a private Catholic university with over 1,000 permanent staff and 12,000 students across its Fremantle, Broome, and Sydney campuses. Our Information Technology Office drives cutting-edge technology solutions to empower learning, research, and administration across the institution.

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