Data Driven Customer Experience Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $75,000 - $105,000

Job Opportunity:

Customer Order & Data Specialist

We are seeking a detail-oriented and organized Customer Order & Data Specialist to join our team in Sydney. This part-time (3 days/week) role will be responsible for managing customer data, processing orders, and ensuring quality service delivery.

The ideal candidate will have strong analytical skills, excellent communication abilities, and the ability to work effectively in a team environment. If you're passionate about delivering exceptional customer experiences, we want to hear from you

Responsibilities:

  • Data management and pricing excellence through adoption of standards and tools
  • Manage local customer data and work with global Accounts team for seamless order to invoice process
  • Sales order entry, accurate and timely processing of orders, track and tracing of orders
  • Directly manage credit related issues – review, validate and get authorization for the clearance of pricing claims and manage the generation and execution of returns
  • Aligning with Supply Chain on stock management
  • Manage customer service enquiries – support Sales representatives and Key Account Managers in responding to customer demands and requests
  • Complaint resolution – manage, register and resolve customer complaints in an appropriate and responsive manner

Requirements:

  • Candidate should have customer-facing experience (sales desk or call center)
  • Order management experience is an advantage
  • Office suite skills, in Outlook, Excel
  • SAP experience
  • Experience in a similar field of technology would be advantageous

What We Offer:

You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing different nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

About Us:

We are a leading provider of professional customers and consumers with quality, energy-efficient LED lighting. Our lights, when connected, bring data to devices, apps and people – redefining what light can do and how you use it. Today, our innovations, such as LiFi – internet connectivity through light – and UV-C, solar and horticultural lighting, contribute to a safer, smarter, more sustainable world.

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