Front Desk and Venue Coordinator
2 days ago
We are seeking a dependable and versatile guest services professional to join our team. This role is essential in delivering exceptional guest service, maintaining smooth daily operations, and supporting general venue upkeep.
Main Responsibilities:
- Greet guests upon arrival and assist with check-in and check-out procedures.
- Provide information about the hotel facilities and local area.
- Respond to guest feedback, requests, and concerns with a focus on resolution and satisfaction.
- Process payments and maintain accurate billing and reservation records.
Accommodation Booking Management:
- Monitor and update room availability, rates, and content across all channels.
- Ensure booking information is synchronized between platforms and hotel systems.
- Manage cancellations, modifications, and special requests promptly.
- Analyze booking trends and work with management to optimize occupancy and pricing strategies.
Administrative Support:
- Assist with clerical tasks including data entry, record-keeping, and report generation.
- Maintain organized records of bookings, guest communications, and internal operations.
- Support ordering and inventory of office and hospitality supplies.
- Prepare operational reports for management as required.
Venue Support:
- Ensure communal areas (lobby, reception, lounges) are clean, presentable, and well-stocked.
- Coordinate with housekeeping and maintenance teams to report and follow up on issues.
- Liaise with contractors and service providers to ensure timely and efficient service delivery.
- Keep hotel management informed of all contractor visits, works in progress, and relevant updates.
Requirements:
- Previous experience in hospitality, front desk, or reservations management preferred.
- Familiarity with online travel agencies (OTAs) and booking channel managers.
- Strong administrative and organizational skills.
- Proficiency with Microsoft Office and hotel management/reservation software.
- Excellent verbal and written communication skills.
- A team player with a proactive attitude and strong attention to detail.
Work Conditions:
- Rotating shifts, including evenings, weekends, and holidays.
- Occasional physical activity related to light venue upkeep or supply management.
What We Offer:
- Staff discounts.
- Training opportunities.
- Career growth prospects.
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