Quality Assurance Specialist
4 days ago
Endeavour Group is a leading customer franchise in drinks and hospitality in Australia, formed through the restructure and merger of the Woolworths Group drinks and hospitality businesses in 2020. With a strong track record of growth, we have a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH Hotels.
We are united behind a common purpose of 'Creating a more sociable future together' and are well-positioned as an ASX Top 50 Company. Our separation from Woolworths in 2021 has given us the opportunity to evolve and grow as a business.
Role OverviewWe are seeking a Supplier Quality Specialist - General Merchandise to join our Quality team. As a key member of our team, you will be responsible for ensuring the highest standards for safety, quality and compliance of procured Goods Not for Retail Sale (GNFR) and General Merchandise products sold through all Endeavour customer channels.
Your primary focus will be on overseeing our complementary categories that sit next to our core drinks business, including managing the product compliance and technical aspects of our large portfolio of permanent & seasonal general merchandise & gifting lines. This includes glassware, bar accessories & other giftware. You will also support key packaging initiatives across our retail & online businesses.
Key Responsibilities- Work with key stakeholders including sourcing managers and the Procurement Team on ensuring General Merchandise products and GNFR are safe, of acceptable quality, and comply with all relevant regulatory requirements.
- Ensure our suppliers (current & new) meet our Endeavour Quality Assurance, Sustainability & Responsible (Ethical) Sourcing standards for own brand products.
- Ensure our General Merchandise products, packaging & labelling conforms to Australian standards across the Endeavour Group as a final approver in our business process.
- Maintain up to date agreed specifications & artwork with all suppliers through our Quality Assurance systems.
- Support our retail buying teams in the evaluation & testing of new own brand product lines & supplier submissions ensuring adherence to our new product development & quality assurance processes.
- Educate stakeholders & provide expert guidance on testing & product performance requirements for non-trade, seasonal & exclusive items to ensure best quality & safety for customers & teams.
- Investigate customer feedback & complaints with suppliers with corrective actions to improve quality.
- Liaise with suppliers and technical service providers to ensure that all appropriate due diligence requirements are met including manufacturing site audits, product testing, responsible sourcing compliance etc.
- Report to the Group Quality, Food Safety & Regulatory Affairs Manager, any gaps in product quality, safety or compliance, and identify appropriate plans for corrective and preventive action and improvement.
- Onboard new suppliers so they are aware of Endeavour's minimum supply requirements.
- Communicate identified compliance, quality and product safety risks to senior leaders.
- Monitor complaint trends daily, and proactively co-ordinate the close out of complaints on a day to day basis.
- Coordinate supplier investigations of product complaints through follow up with stores & customer hub on product complaints.
- Escalate issues with the commercial & quality assurance teams as needed.
- Maintain a project tracker for each GM and GNFR sourcing project.
- Provide monthly reporting on Quality, Safety and Compliance KPI's.
- Provide back-up for managing product withdrawals and product rework within our Store network.
- 3+ years' experience in management of product compliance (General Merchandise and/or GNFR would be beneficial).
- Qualifications in Materials Science or similar is preferred.
- Strong knowledge of glass, plastics and/or packaging will be well regarded.
- Strong communication ability, both written and verbal.
- Very comfortable engaging with internal and external stakeholders; experience engaging with external technical service providers is advantageous.
- Google Workspace proficiency, exposure to PWRM system would be beneficial.
- Initiative, efficiency and attention to detail.
- We offer flexible working in every sense.
- An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs.
- Monthly meeting-free days.
- Your health and wellbeing is your most important asset, and as one of our valued team members, it's our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing.
- Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.
We value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply. At Endeavour, we are together creators, bringing millions of people together through our portfolio of brands including Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more. We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll. We're all about creating a more sociable future - for our customers and each other. If this role excites you - and you're close-enough on the requirements, reach out, we'd love to hear from you.
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