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Quality and Packaging Specialist

2 months ago

Surry Hills, New South Wales, Australia ED - Group Support Functions Full time
About Us

Endeavour Group is a leading customer franchise in drinks and hospitality in Australia, formed through the restructure and merger of the Woolworths Group drinks and hospitality businesses in 2020. With a strong track record of growth, we have a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS, and ALH Hotels.

We are united behind a common purpose of 'Creating a more sociable future together' and are well-positioned as an ASX Top 50 Company. Our team is passionate about creating a safe, inclusive, and fun place to work, where equal opportunity is key, and flexibility is part of how we roll.

Job Summary

We are seeking a highly skilled Supplier Quality Specialist - General Merchandise to join our Quality team. As a key member of our team, you will ensure the highest standards for safety, quality, and compliance of procured Goods Not for Retail Sale (GNFR) and General Merchandise products sold through all Endeavour customer channels.

Key Responsibilities
  • Work with key stakeholders, including sourcing managers and the Procurement Team, to ensure General Merchandise products and GNFR are safe, of acceptable quality, and comply with all relevant regulatory requirements.
  • Ensure our suppliers meet our Endeavour Quality Assurance, Sustainability, and Responsible (Ethical) Sourcing standards for own brand products.
  • Ensure our General Merchandise products, packaging, and labelling conform to Australian standards across the Endeavour Group as a final approver in our business process.
  • Maintain up-to-date agreed specifications and artwork with all suppliers through our Quality Assurance systems.
  • Support our retail buying teams in the evaluation and testing of new own brand product lines and supplier submissions, ensuring adherence to our new product development and quality assurance processes.
  • Educate stakeholders and provide expert guidance on testing and product performance requirements for non-trade, seasonal, and exclusive items to ensure best quality and safety for customers and teams.
  • Investigate customer feedback and complaints with suppliers, with corrective actions to improve quality.
  • Liaise with suppliers and technical service providers to ensure that all appropriate due diligence requirements are met, including manufacturing site audits, product testing, responsible sourcing compliance, etc.
  • Report to the Group Quality, Food Safety, and Regulatory Affairs Manager any gaps in product quality, safety, or compliance, and identify appropriate plans for corrective and preventive action and improvement.
  • Onboard new suppliers so they are aware of Endeavour's minimum supply requirements.
  • Communicate identified compliance, quality, and product safety risks to senior leaders.
  • Monitor complaint trends daily and proactively coordinate the close-out of complaints on a day-to-day basis.
  • Coordinate supplier investigations of product complaints through follow-up with stores and customer hub on product complaints.
  • Escalate issues with the commercial and quality assurance teams as needed.
  • Maintain a project tracker for each GM and GNFR sourcing project.
  • Provide monthly reporting on Quality, Safety, and Compliance KPIs.
  • Provide back-up for managing product withdrawals and product rework within our Store network.
Requirements
  • 3+ years' experience in management of product compliance (General Merchandise and/or GNFR would be beneficial).
  • Qualifications in Materials Science or similar is preferred.
  • Strong knowledge of glass, plastics, and/or packaging will be well-regarded.
  • Strong communication ability, both written and verbal.
  • Very comfortable engaging with internal and external stakeholders; experience engaging with external technical service providers is advantageous.
  • Google Workspace proficiency, exposure to PWRM system would be beneficial.
  • Initiative, efficiency, and attention to detail.
Benefits
  • We offer flexible working in every sense.
  • An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W, and other Endeavour Group brands, including our ALH pubs.
  • Monthly meeting-free days.
  • Your health and wellbeing is your most important asset, and as one of our valued team members, it's our first priority. You will have a range of free services to help you live well and support your physical, mental, and financial wellbeing.
  • Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.
Why Work with Us?

We are together creators, with a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks, and more. We are passionate about creating a more sociable future - for our customers and each other. If this job excites you - and you're close-enough on the requirements, reach out, we'd love to hear from you.

You can learn more about working with us on LinkedIn or at [insert link].