Event Operations Manager

3 weeks ago

Manningham, Australia Mercure Full time

Event Operations Manager

Mercure Melbourne Doncaster is a 183 room & suite hotel that embodies approachable elegance in the Eastern Suburbs. Our hotel features a restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD, and six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

The role of Event Operations Manager will include overseeing the smooth operational running of social, wedding and corporate events, ensuring strong communication relationships with the Events Sales team, and performing duties in the restaurants in the absence of bookings for the events spaces.

Key Responsibilities:

  • Be responsible for the Event Operations once BEOs are handed over from Event Sales Team;
  • Responsible for overseeing the smooth operational running of social, wedding and corporate events;
  • Ensure strong communication relationships with the Events Sales team;
  • Required to perform duties in the restaurants in the absence of bookings for the events spaces;
  • Support & provide training and development to the Food & Beverage team;
  • Have a keen understanding of weddings, corporate and social events;
  • Support the Food & Beverage Manager in managing labour costs in line with budgets & forecasts;
  • Address & resolve all event-related guests' grievances and escalate when required.

Requirements:

  • Experience in a similar role within the hospitality industry is advantageous;
  • Exceptional guest service skills and passion for delivering all event types to the highest standards;
  • Well-developed planning and organisational skills;
  • Effective team player and ability to manage your own time efficiently;
  • You have to be a problem solver and have the ability to think on your feet to meet guests changing needs;
  • High level of attention to detail and organisation;
  • Highly developed interpersonal skills, with the proven ability to build effective relationships and communicate with a diverse range of people.

About Mercure:

Mercure is part of the Accor Group, a global leader in hospitality and tourism services. As a member of our team, you'll have access to ongoing career and professional development opportunities, a rewarding work environment, and global discounts on hotel accommodation & food and beverage.

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