Banquets Manager

Company Description

Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline? Come on in and check them out 

Job Description

The role will include (but not limited to): 

• Be responsible for the Event Operations once BEOs are handed over from Event Sales Team; 
• Responsible for overseeing the smooth operational running of social, wedding and corporate events; 
• Ensure strong communication relationships with the Events Sales team; 
• Required to perform duties in the restaurants in the absence of bookings for the events spaces; 
• Support & provide training and development to the Food & Beverage team; 
• Have a keen understanding of weddings, corporate and social events;
• Support the Food & Beverage Manager in managing labour costs in line with  budgets & forecasts and 
• Address & resolve all event-related guests’ grievances and escalate when required. 

Qualifications

• Experience in a similar role within the hospitality industry is advantageous; 
• Exceptional guest service skills and passion for delivering all event types to the highest standards; 
• Well-developed planning and organisational skills; 
• Effective team player and ability to manage your own time efficiently; 
• You have to be a problem solver and have the ability to think on your feet to meet guests changing needs; 
• High level of attention to detail and organisation and 
• Highly developed interpersonal skills, with the proven ability to build effective relationships and communicate with a diverse range of people. 

Additional Information

The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

• Ongoing Career and Professional Development Opportunities
• A Rewarding Work Environment
• Global Discounts on Hotel Accommodation & Food and Beverage

Click 'Apply' today to begin your journey with Accor Hotels.