
Senior Call Centre Manager
3 days ago
Team Leader
We are seeking an experienced and skilled team leader to join our fast-paced call centre environment.
The ideal candidate will have previous experience managing a team in an outbound call centre environment, ideally in sales. Key responsibilities include:
Leadership
- Managing a team of appointment setters
- Coaching and mentoring the team to maximise performance
- Recruitment
- KPI management (self and team) to ensure targets are met
Customer Focus
- Quality assurance to enhance the customer experience
- Confirming appointments
- Communicating with potential new prospects to enhance revenue for the business
Organisation
- Proficient CRM data management for effective lead generation
- Allocation of leads and organisation of CRM to the highest standard
- Organising regional and/or interstate schedules
Key skills and qualifications include:
- Excellent communication skills
- Pro-active, personable and highly motivated
- The ability to work autonomously
- Strong computer skills
- Organised, punctual and reliable personality
- Ability to generate leads
This is a fantastic opportunity to advance your career and make a real impact on our business.
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