Senior Call Centre Manager

4 days ago

Perth, Western Australia beBeeLeadership Full time $50,120 - $62,123

Team Leader

We are seeking an experienced and skilled team leader to join our fast-paced call centre environment.

The ideal candidate will have previous experience managing a team in an outbound call centre environment, ideally in sales. Key responsibilities include:

Leadership

- Managing a team of appointment setters
- Coaching and mentoring the team to maximise performance
- Recruitment
- KPI management (self and team) to ensure targets are met

Customer Focus

- Quality assurance to enhance the customer experience
- Confirming appointments
- Communicating with potential new prospects to enhance revenue for the business

Organisation

- Proficient CRM data management for effective lead generation
- Allocation of leads and organisation of CRM to the highest standard
- Organising regional and/or interstate schedules

Key skills and qualifications include:

- Excellent communication skills
- Pro-active, personable and highly motivated
- The ability to work autonomously
- Strong computer skills
- Organised, punctual and reliable personality
- Ability to generate leads

This is a fantastic opportunity to advance your career and make a real impact on our business.

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