Call Centre Manager

1 week ago

Perth, Western Australia The College of Climate Change Full time
About the role

The College of Climate Change - Head Office in Malaga, Western Australia.

About the role

The Call Centre/ Outbound Sales Manager is a leadership position responsible for the efficient and high-quality delivery of sales and customer service support by our call centre staff. This position reports to the Chief Executive Officer and is a member of the College Executive Team.

Key Responsibilities

Provide effective leadership, management and supervision to call centre staff

Provide effective outbound sales support and management

Partner with trainers and other teams to facilitate collaboration and achieve strategic objectives

Leverage expert knowledge to guide staff on relevant legislation, policy and reporting requirements in the VET industry

Identify and implement opportunities for continuous improvement in student support and call centre operations/ outbound sales

Oversee customer relations management resources

Qualifications

The person we seek will have the following

A Bachelor's degree or 5 years of relevant and recent experience in service provision management and administration, preferably in a call center/ outbound sales

Excellent communication (both verbal and written) and interpersonal skills

Proven ability to meet deadlines and work independently

Well-developed leadership and people management skills

Well-developed time management and organisational skills

High levels of initiative and problem-solving skills

Well-developed analytical and data reporting skills

Strong commitment to customer service

At the College, we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.

The role will set you up for a rewarding and valuable career. You will receive initial training, on-the-job training, and continuous ongoing support.

Benefits include but are not limited to the following:

Supportive Management and great workplace culture.

$100,000 per annum + bonus + super.

Weekly payroll.

Please apply directly via Seek.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

  1. Which of the following statements best describes your right to work in Australia?
  2. How many years' experience do you have as a Contact Centre Manager?
  3. Do you have experience in a role which requires relationship management experience?
  4. How many years of people management experience do you have?
  5. Do you have experience in administration?
  6. Have you worked in a call centre before?
  7. Do you have experience in a sales role?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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