User Experience Strategist
5 days ago
Lead Human-Centered Design
\Create world-class consumer, customer, and employee experiences through technology and data.
\You will drive business growth by building design thinking capability within the organization. This involves reframing business challenges through the lens of customers, consumers, or end-users and delivering meaningful outcomes.
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Key Responsibilities:
- Translate business needs into solution concepts that are meaningful, easy to use, and engaging.
- Implement frameworks providing in-depth insights into user needs and motivations.
- Facilitate workshops to answer critical business questions through design thinking, rapid prototyping, and testing ideas with customers/consumers.
- Lead discovery phases of project lifecycles, incorporating activities such as workshops, user and stakeholder interviews, analytics, audits, benchmarking, quantitative, and qualitative research.
- Plan and conduct user research and competitor analysis, leveraging user-centered design best practices, empathy for the user, and insight generation from analyzing both quantitative and qualitative data.
- Interpret data and qualitative feedback to shape project direction, including the creation of journey maps, personas, storyboards, prototypes, wireframes, and usability testing.
- Collaborate with teams bringing a UX lens to projects. Work to ingrain techniques that increase stakeholder skills in observation, understanding, and analysis.
- Support the business through change initiatives and contribute to continuous improvement initiatives.
About You:
- Possess professional experience as a UX researcher, designer, information architect, interaction designer, user interface designer, or similar role.
- Hold a tertiary qualification in a relevant discipline.
- Demonstrate knowledge and experience in marketing, cognitive science, psychology, economics, or information science, along with a robust grasp of user experience research and design.
- Exhibit exceptional communication skills and a deep understanding of user perspectives.
- Show a willingness to collaborate and support across the team; be comfortable rolling up your sleeves when needed.
- Thrive in ambiguity and be comfortable working with agility across multiple projects and categories.
- Possess strong computer literacy skills, ideally experienced with a design toolset (Microsoft suite, Adobe Creative Suite, Figma, Visio).
- Have strong experience implementing design strategy and principles to create best practice in problem-solving.
- Be a creative and strategic thinker who can develop innovative solutions to problems with leading-edge design.
- Start-up venture experience or an entrepreneurial spirit is highly regarded.
Why Us:
We are a leading beverage company with a rich history. Our Regional Hub is based in Melbourne, with four Business Divisions - Premium Beverages, Lifestyle Beverages, Carlton & United Breweries (CUB) in Australia; and Asahi Beverages NZ and The Better Drinks Co. in New Zealand. There's always a great deal going on, and opportunities abound for those ready to take them.
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