Cyber Security Operations Manager

4 weeks ago


Melbourne, Victoria, Australia Ntt Full time
About the Role

We are seeking a highly skilled Cyber Security Operations Manager to join our team in Melbourne/Sydney. As a key member of our security engineering team, you will be responsible for leading the delivery of managed security services to our clients.

Key Responsibilities
  • Monitor and manage work queues, providing support to clients with high-priority or complex issues.
  • Work independently to resolve escalated incidents and requests within agreed service level agreements (SLAs).
  • Provide technical guidance and coaching to junior team members to ensure they have the necessary skills to perform their roles effectively.
  • Act as an emergency contact for critical client-impacting issues and ensure timely escalation to management when required.
  • Conduct quality audits to ensure process compliance and service excellence.
  • Develop and implement training programs to enhance the technical and professional skills of direct reports.
Requirements
  • Bachelor's degree in Information Technology or Computing, or related field.
  • ITIL certification is desirable.
  • Solid experience in coaching and mentoring engineering teams within an information security technology services organization.
  • Demonstrated expertise in implementing continual service improvement initiatives through automation and process enhancements.
  • Experience in organizational change management and domain towers such as Cyber Security, Network, Collaboration/Customer Experience, Cloud, Security, and Data Center.
Salary and Benefits

We offer a competitive salary range of $120,000 - $150,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.



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