Cyber Security Operations Manager

3 weeks ago


Melbourne, Victoria, Australia NTT DATA Full time

About the Job

We are seeking a highly skilled and experienced Technical Lead to join our Cyber Security team at NTT DATA. The ideal candidate will have a solid background in coaching and mentoring engineering teams, with a proven track record of implementing continual service improvement initiatives through automation and process enhancements.

The Role

As a Technical Lead, you will be responsible for managing a 24x7 on-call security operation team, including shift hand-over, operational guidance, ad hoc support requests, and escalation. You will also be required to provide leadership and support to the Security Engineering team, ensuring that all team members have a Career Development Plan and staff performance management reviews are completed in line with NTT's policy. Additionally, you will assist with recruitment of permanent and contract staff.

Key Responsibilities:

  • Manage a 24x7 on-call security operation team, ensuring seamless continuity of services.
  • Provide leadership and support to the Security Engineering team, promoting a culture of excellence and continuous improvement.
  • Develop and implement strategies to improve service delivery, quality, and efficiency.
  • Coach and mentor engineers to enhance their skills and knowledge, driving individual and team growth.
  • Collaborate with cross-functional teams to identify and address technical issues, ensuring prompt resolution and minimizing downtime.
  • Monitor and analyze team performance metrics, providing actionable insights to drive improvement.
  • Ensure compliance with industry standards, regulations, and company policies, maintaining high levels of ITIL compliance.
  • Foster open communication channels, actively engaging with clients and stakeholders to understand their needs and concerns.
  • Drive cultural change within the organization, promoting diversity, equity, and inclusion.

Requirements

  • Bachelor's degree or equivalent in Information Technology or Computing, or related field.
  • ITIL certification is desirable.
  • Solid experience in coaching and mentoring engineering teams, with a proven track record of implementing continual service improvement initiatives.
  • Demonstrated expertise in domain towers such as Cyber Security, Network, Collaboration/Customer Experience, Cloud, Security, Data Center.
  • Excellent leadership and communication skills, with the ability to motivate and inspire teams.
  • Proven problem-solving and analytical skills, with the ability to drive solutions and improvements.
  • Able to work well under pressure, with a flexible and adaptable approach to changing circumstances.
  • Strong understanding of industry trends, technologies, and best practices, with a willingness to learn and evolve.

Salary Range

This is an exceptional opportunity to join a dynamic and innovative company, with a salary range of $120,000 - $180,000 per annum, depending on experience and qualifications.

About NTT DATA

NTT DATA is a leading global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With over $3.6 billion invested annually in R&D, we empower organizations and society to move confidently and sustainably into the digital future. Join us and accelerate your career with a global leader in the industry.

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