Senior Technical Operations Specialist
4 days ago
Job Summary
The Information Technology Specialist role requires a skilled professional to provide technical support and resolve customer issues. They will work with vendors to remediate complex problems, communicate issue status and resolution in a timely manner, maintain incident records, install and upgrade operating systems and applications, perform general maintenance tasks, troubleshoot network connectivity and workstation hardware/software issues.
Key Qualifications
- Bachelor's degree or equivalent in Computer Science or related field;
- CompTIA A+, Microsoft Certified Professional (MCP) or better;
- Minimum of 4 years of IT experience;
- Windows 7-10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise antivirus solutions, helpdesk ticketing systems;
- Mobile device management including iOS and Android devices, enterprise encryption solutions, Windows PC/laptop management via Active Directory;
Required Skills
- Active Directory;
- Troubleshooting;
- CompTIA;
- Desktop Support;
- VPN;
- Windows 7;
- Networking;
- IT Hardware Support;
Why This Role is Attractive
- A dynamic and innovative team with a global presence;
- Opportunities for career growth and continuous learning;
- Competitive salary and benefits package;
- Work with cutting-edge technologies to shape the future of IT solutions;
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