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Senior Technical Operations Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $120,000
About the Role

As a senior technical leader, you'll oversee our regional technical operations, guiding a high-performing team of espresso machine specialists to deliver exceptional service and support to our customers. This role requires strong leadership skills, commercial espresso equipment knowledge, and a focus on delivering quality results in fast-paced environments.


Key Responsibilities:
  • Lead and coach the technical team to ensure top-notch support and service delivery.
  • Drive continuous improvement in technical operations, emphasizing speed, quality, and customer satisfaction.
  • Oversee scheduling, callouts, installs, inventory management, and parts procurement across the region.
  • Foster a culture of accountability, collaboration, and knowledge-sharing within the team.
  • Build strong relationships with suppliers, customers, and internal teams.
  • Coordinate team resourcing, performance reviews, and ongoing technical training.
  • Collaborate with Sales, Training, and Customer Service to ensure seamless support and proactive problem-solving.
  • Represent the organization as an approachable expert in every customer interaction and leadership moment.

Requirements

To succeed in this role, you'll need:

  • Strong leadership and people management skills.
  • Commercial espresso equipment knowledge and experience.
  • System-savvy and able to manage inventory, scheduling, and reporting processes efficiently.
  • A passion for delivering responsive, high-quality service to customers.
  • A solutions-focused approach to problem-solving.
  • A commitment to continuous improvement.

What We Offer

We provide a dynamic work environment, competitive compensation, and opportunities for professional growth and development. In addition to great company culture, we offer:

  • A generous coffee allowance.
  • A free Employee Assistance Program.
  • Wellbeing allowances.
  • A referral bonus.

Inclusive Work Environment

We're committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to contribute. Our goal is to build diverse teams that represent the communities we serve and foster a culture of equity, respect, and belonging.


How to Apply

Please submit your current CV and a personalized cover letter explaining why you'd like to join our team.